Q: I heard you have a great weather policy. Can you tell me about it?
A. Our deposits are non-refundable. However, if they are calling for a substantial amount of rain as defined below. There are absolutely no fees (except the non-refundable deposit) should you need to reschedule your date, due to excessive rain, heavy winds, or snow conditions, as long as it is done by the night before your delivery, no later than 3:00 pm, as defined below AND falls in our weather policy criteria. If you choose to cancel an event in advance of 3 pm the day before your delivery, because of a concern with the weather at that time, refunds will be issued according to the 24-hour outlook on weather.com. (For example, if you choose to cancel an event on Wed for a Sat. event because the forecast is at 60% rain and the weather improves by Friday to 30% chance of rain, no refund will be issued for your remaining balance) Full payment is required for any cancelations made after 5:00 pm.
PLEASE NOTE: The local forecast almost always includes isolated showers, thunderstorms, etc. That is to be expected when we have excessive heat. Please make certain you are consulting hourly forecasts on a trusted weather reporting website such as This is what we use.
Rainy/Snow conditions warranting cancelation/under our policy are described as follows:
60% chance of rain during your party/event time for over 50% of your event time. Snowfall predicted at least a 60% chance for over 50% of your event time.
The 60% or higher chance of rain/snow must be within 24 hours in advance of your party. Forecast predicting a higher than 50% chance of rain farther out than 24hrs is too far out to rely on the predictability of the forecast.
If you decide to take the inflatable/moonbounce and it begins to rain, simply shut down the power until it stops. When the passing shower passes you can re-inflate the inflatable, taking care to wipe down the surface inside to ensure there is no water to slip on.
If it begins to start getting windy while in use, simply shut down the power until it stops. Operating an inflatable in winds over 20 mph is unsafe, and should not be done. Please wait until the winds calm, and then it is safe to re-inflate and use again.
*All cancelations under 60% chance are at the discretion of management.
Q: What is your cancelation policy?
A. Please see our weather policy above if you are canceling due to weather.
When we take a booking we do require a 25% non-refundable deposit. We do however allow cancelation under our weather policy for the remaining of the payment if it falls under our weather policy. We do ask that you wait to reserve until you are sure you really want the inflatable/party equipment. Keep in mind our equipment is sometimes pretty unique and so if it is something you definitely want you to want to reserve it as early as possible. It then takes it out of our inventory not allowing us to rent that piece to another customer. At this point, the deposit is non-refundable for any cancellations that are not weather-related.
Cancellations that include taking an item off an existing rental/or completely canceling a rental are subject to a 25% non-refundable fee stocking fee if they are done over 2 weeks from the delivery date during business hours of Monday-Friday 9-5 pm. (To clarify that would be the 25% deposit + the 25% restocking fee) Rentals changed to delete items under 13 days are subject to a 50% total cost of canceled goods as long as they are done by sending an email/calling our office during regular business hours of Monday-Friday 9-5 pm. (To clarify that would be 25% deposit + the 50% restocking fee) Cancellations under 7 days prior to the event date are subject to no refund of the total cost of canceled goods. (This does not include any cancellations that would be due to weather, if you needed to move inside, reschedule your date, or cancel due to poor weather, as long as it falls within the guidelines of our weather policy, then it will be moved to a new date as long as it's within the weather policy)
It is your responsibility to contact us if you are concerned about the weather. If you don't tell us to not deliver the equipment then you are responsible for the entire rental fee. If you tell us to set it up and it rains during your event, you are responsible for the entire rental fee. No refunds will be issued on the equipment you wanted to be delivered despite a bad weather forecast. Once our delivery guys are dispatched you are responsible for the entire rental fee. This is based on the delivery date not the order date for cancellations.
*Weather Concerns: Remember all-weather concerns need to be addressed with our office 24 hours prior to 3 pm of your delivery date. (Please be aware: We can't make exceptions as we have drivers scheduled counting on those hours/schedules and we need to be fair to them with notice of schedule changes) We ask that you have already checked the weather.com forecast and that it is in adherence to our weather policy as featured on our on our website for your convenience if you are looking to cancel your order. Again, We can't take calls for cancellations and reschedules sadly after 3 pm the day before your event because at that point we have crews already scheduled and we do not have enough time to organize and make changes to your event. If you are concerned please call us to discuss during regular business hours of Monday-Friday 9 am-4 pm and on the day before your party by 3 pm. time. IMPORTANT: We do not a dedicated office on Saturday and Sundays, so you will need to call the emergency line if you are calling about an event for Sat or Sun with any concerns - however, keep in mind that we ask that ANY/ALL changes occur by 3 pm the day BEFORE your event. We cannot offer assistance on the emergency line for you wanted to make changes after the allotted time frame. Thank you!
If you have any questions or concerns regarding our weather policies, please give us a call @ 717-755-3356