FAQ:

Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If local weather forecasts are calling for rain or winds exceeding 20 MPH on the day of your rental, Bounce-Around may have to cancel your rental for safety concerns. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If the rain stops, the unit can be re-inflated to resume use. Once the unit is set up we do not offer any type of re-schedule. We do ask that you view the weather for your area prior to your rental date and look at the hourly's that are posted 24 hours from your event time but by 3 pm the day before. If the weather is looking over 60% chance of rain you may want to call us before 3 pm the day before and reschedule your event for another date. We do not offer refunds for any deposits.
No. We arrive early to set up so you get the entire rental time to play.
Cash, Business Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or write: info@bounce-around.com or 717-755-3356


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