If the weather turns bad, there is no fee to cancel as long as you inform us before we leave to set up. If you were required to pay a deposit, the deposit amount can be saved as a rain check available for credit within 1 year or you can choose to have it credited back to your cc. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.
Note: Unless, we feel the weather/rain is bad enough to risk our equipment, (50% or more chance of rain for most of the day) and we need to cancel, we will leave the decision up to you whether or not you want to cancel. If you chose the overnight option and the weather is calling for rain overnight, we will need to pick up the unit by 8:00pm that evening, the inflatbles can not be left out in the rain.
Another safety concern is wind. When winds go higher than approx. 15-20 MPH, units become unsafe regardless of our tie down methods. We may have to cancel your reservation or change the time of your rental. If you are concerned, please call our office.
Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If rain stops, the unit can be re-inflated to resume use. DO NOT use the unit if it is wet, as wet vinyl becomes very slippery and unsafe. Customers do not get a refund if rain occurs after delivery and set up.
When the colder months roll around, cold can become an issue. We require the temperatures to be above 45 degrees for the whole duration of the rental or we would have to cancel. Also with it getting dark earlier, units have to be picked up before dark unless there is ample outdoor lighting.
PLEASE NOTE: We do not want to lose your rental due to these circumstances any more than you do, but please understand that the safety of our customers and the care of our units are very important to us.
If you have ay questions or concerns regarding our weather policies, please give us a call @ 717-755-3356